Steve Masters, General Manager IP Infrastructure BT Global Services
<p><img src="http://www.itproportal.com/images/MP316.gif" alt="MP3" width="16" height="16" /> <a href="http://mybusiness.net/media/media/3_steve_masters_MP3.mp3" target="_blank"><strong>MP3</strong></a> <em>(Right-click -> "Save Target As")</em> </p><p>With 10,000 home workers, BT has built up a wealth of knowledge about how to realise the benefits of flexible working. Steve Masters describes how the company uses VoIP and other IP-based systems to create new ways of working and explains the importance of managing the cultural, process and organisational challenges. </p><p>He explains what the company has learnt about using these enabling technologies to re-engineer and improve business processes, the payback for BT, suitable types of work for flexible working, as well as the business challenges raised for managing in the extended workplace. </p><p>• The hard and soft benefits of home working<br />• Using video-conferencing and other applications <br />• Developing innovative working practices<br />• Managing in a flexible work environment<br />• How business processes can be improved<br />• Evolving a new concept of work<br /></p>
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